A federal ADA Title II mandate required state and local governments to remediate all public digital documents. With 24,000+ files and vendor quotes at $5 per page, the real challenge wasn't compliance: it was making smart, defensible decisions at scale about which documents actually needed remediation. No tool existed to support this review across dozens of departments, and buget and time limitations required the use of existing SaaS.
As a division manager, I want to quickly see what files my team has online and know which are being accessed by the public, so I can make informed decisions about which documents to keep or delete without getting bogged down by analytics.
As a staff member, I want to flag files for review and notify my supervisor or colleagues, so that decisions aren't delayed waiting for input.
As an executive, I want a dashboard showing team progress and key metrics, so that I can report on operational health to leadership without digging through multiple systems.
File entries showing low page view removal recommendation, cost per file, tagged staff and notes
As product owner and DRI for this initiative, I led the full discovery, design, and delivery of a staff review system, from problem definition through launch, created in just one month.
Directed the inventory of 24,000+ files and matching of them to Google Analytics page view data so staff could see actual usage
Automated "recommended for removal" flags based on below-average page views, giving staff meaningful context
Cost per-file calculations using vendor pricing so every decision had a visible dollar value
"Assign for Review" field to tag employees who need to provide additional review
Power BI savings dashboard on the tool homepage to motivate completion. Staff watched the savings counter climb in real time
Files organized by division, distributed custom filtered views to each team, and managed the five-week review process with weekly reminders.
A scalable, staff-facing document review platform built in SharePoint that enabled informed, financially contextualized decision-making across 24,000+ documents and dozens of divisions, delivered in one month with no dedicated development resources.
Power BI report beside team categories
$500,000+ in total projected remediation cost savings
100% staff completion rate within five weeks
Universally positive staff feedback described as easy to understand and well-designed
Final remediation scope reduced from 24,000+ files to just under 500 needing remediation
A digital intake workflow that dynamically serves only relevant requirements based on submitter type, enforcing file naming conventions, and eliminates the ability to submit incomplete packages—replacing a static PDF and email process with a guided, user-centered digital experience.
